Whispering Oaks Miniature Ranch - Privacy Policy

    Effective date: 10/17/2025

    Whispering Oaks Miniature Ranch (“we,” “us,” “our”) respects your privacy. This Policy explains what personal information we collect, how we use it, and the choices you have. It applies to whisperingoaksminiatureranch.com and any pages we control (the “Site”), plus booking forms and checkout pages we use with trusted providers (e.g., TicketSpice, Stripe/Klarna, HubSpot, WPForms, Mailchimp).

    1) Information we collect

    • Contact & booking info: name, email, phone, billing/shipping address, order details, tour dates, messages.
    • Payment info: processed securely by our payment processors (e.g., Stripe, Klarna, TicketSpice). We do not store full card numbers.
    • Device & usage data: IP address, cookie IDs, pages viewed, clicks, referring URLs, approximate location, browser/device info (via cookies, GA4, Tag Manager).
    • Marketing interactions: email opens/clicks (Mailchimp), ad interactions (Google/Meta/others).
    • User-generated content: reviews, photos you submit (with your consent).

    2) How we use your information

    • To provide our services: schedule tours, fulfill orders, respond to inquiries, customer support.
    • To process payments and prevent fraud.
    • To send transactional emails (receipts, booking confirmations) and with your consent, marketing updates (animals available, tour dates, specials).
    • To improve the Site and experiences (analytics, A/B testing, troubleshooting).
    • Advertising & remarketing: We use Google Ads (Search/PMax/YouTube), Meta, and similar platforms to show relevant ads and measure performance.
    • Customer Match & Enhanced Conversions (Google): We may share hashed (encrypted) contact details from purchases or lead forms with Google as a processor to build Customer Match lists and improve conversion measurement. This lets us reach/ exclude past buyers or similar audiences. You can opt out—see Section 7.

    When required, we rely on: (a) performance of a contract; (b) legitimate interests (e.g., security, analytics, customer service); (c) your consent (e.g., non-essential cookies, email marketing); and (d) compliance with law.

    4) When we share information

    We share personal data with service providers who help us run the ranch and Site, under contracts that limit use to our instructions:

    • Payments/checkout: Stripe, Klarna, TicketSpice
    • Website & analytics: WordPress, WPForms/HubSpot, Google Tag Manager, Google Analytics 4
    • Marketing: Google Ads, Meta, Mailchimp
    • Operations: Email/hosting, security, IT support
      We may share as required by law, to protect our rights/safety, or in a business transfer.

    5) Cookies & similar technologies

    We use cookies, local storage, and pixels to:

    • remember preferences and keep you logged in,
    • analyze traffic (GA4), and
    • run/measure ads (Google/Meta).
      You can manage cookies via our banner and your browser settings. Blocking some cookies may impact the Site.

    6) Data retention

    We keep information only as long as needed for the purposes above (e.g., tax/transaction records typically 7 years; analytics/ads data per provider defaults; marketing contacts until you unsubscribe or request deletion).

    7) Your choices & rights

    Email marketing: click Unsubscribe in any email or contact us.
    Ads & tracking choices:

    • Turn off non-essential cookies in our banner.
    • Adjust Google ad settings in your Google account; many browsers also support the Global Privacy Control (GPC) signal.
    • Request to opt out of Customer Match/remarketing by emailing us.

    Privacy rights (where applicable, incl. CA/VA/CO/CT/UT & EEA/UK): access, correct, delete, portability, restrict/opt-out of targeted advertising or “sale/share” of personal information, and withdraw consent. To exercise rights, email us (Section 12). We will not discriminate for exercising rights.

    Do Not Sell/Share (California): We do not sell personal information for money. We may “share” for cross-context behavioral advertising (e.g., using ad cookies). CA residents can request Do Not Sell/Share by contacting us; we honor GPC where feasible.

    8) Children’s privacy

    Our Site and tours are family-friendly, but we do not knowingly collect personal information from children under 13 without parental consent. If you believe a child provided personal info, contact us to remove it.

    9) Security

    We use reasonable physical, technical, and organizational measures to protect personal information. No system is 100% secure.

    10) International transfers

    We operate in the U.S. and may transfer data to service providers in other countries. Where required, we use safeguards such as Standard Contractual Clauses.

    Our Site may link to third-party sites (e.g., TicketSpice checkout, Google Reviews, social media). Their privacy practices apply there.

    12) Contact us

    Whispering Oaks Miniature Ranch
    8100 Jameson Farm Rd, Clermont, FL, 34711
    Email: [email protected]
    Phone: +1-(352)-531-6572

    13) Updates

    We may update this Policy. Changes will appear here with a new effective date.ample page.